At Dichardi we are committed to protecting our customers' privacy and safeguarding their personal data. Below we set out our privacy policy, explaining how we collect, use and protect your information.

1. Collection of Personal Data

We collect the personal data you voluntarily provide when you register on our website, make a purchase, subscribe to our newsletter, or contact us through our forms. This data may include:

  • Full name
  • Email address
  • Shipping address
  • Phone number
  • Payment information (protected by secure processing systems)

2. Use of Data

The information we collect is used for the following purposes:

  • To process and manage orders placed in our store.
  • To send updates on the status of your orders.
  • To provide personalized customer support.
  • To send promotions, exclusive offers and Dichardi news (only if you have given your consent).
  • To improve our website and the user experience.

3. Data Protection

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction or alteration. Our systems meet international security standards, including encryption for sensitive data.

4. Sharing of Information

We do not share or sell personal data to third parties, except in the following cases:

  • Service providers (for example, payment platforms and shipping companies) that need the information in order to deliver the services we have contracted.
  • Compliance with applicable laws or regulations when required.

5. Use of Cookies

We use cookies to improve your experience on our website. They allow us to remember your preferences, analyze traffic and offer you personalized content. You can set your browser to refuse cookies, although this may affect certain features of the site.

6. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you.
  • Request the correction or deletion of your data.
  • Withdraw your consent to the use of your data at any time.
  • File a complaint with the data protection authority in your country if you believe we have infringed your rights.

7. Contact

If you have questions about this policy or wish to exercise your rights, you can reach us at:

8. Policy Updates

We reserve the right to update this privacy policy as needed. We will notify you of any significant changes through our website or by email.

With this policy, Dichardi reaffirms its commitment to transparency and to the protection of your personal data. Thank you for trusting us!