At Dichardi, our goal is to offer products of the highest quality and to ensure our customers' satisfaction. That is why we have established a return policy setting out the conditions and procedures for returning products when necessary.

1. Conditions for Requesting a Return

A product may be returned in the following cases:

• If the product has manufacturing defects.
• If the product arrived with missing pieces or parts.
• If the product is not fit for its intended use.
• If the product was previously repaired but the damage persists.
  
  

2. Return Requirements

To request a return, the customer must:

1. Return the product in the same condition in which it was received, including its original packaging and accessories.
2. Cover the cost of shipping the product back to Dichardi.
3. Submit the request within 5 business days of receiving the product.
   
   

3. Processing the Return

Once the product has been received, Dichardi will have 30 calendar days to resolve the request. Depending on the case, the customer may choose:

1. Product Exchange:
   • The product will be exchanged for another of the same price or, if the customer prefers, for one of greater value, provided they pay the difference.
2. Refund:
   • If an exchange is not possible, a refund will be issued as a second option.
   • The refund will be issued to the original payment method within up to 30 business days of confirmation.
     
     

4. Exceptions

Returns will not be accepted in the following cases:

• The product shows damage caused by misuse or improper handling.
• The deadlines or conditions described for returns have not been met.
  
  

5. Contact

If you need more information or wish to start a return, you can reach us at:

• Email: juanita@dichardi.com
  
• Phone: +57 315 3892047
  
  

At Dichardi we value our customers' trust and work to ensure an exceptional shopping experience.